At GlaxyGamer, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility

You can request a return if:

  • The item is damaged, defective, or incorrect

  • The product is unused and in original condition

  • The return request is made within 7 days of delivery

Items must be returned with:

  • Original packaging

  • All accessories and manuals

  • Proof of purchase (Order ID or receipt)

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged products (caused by customer)

  • Clearance or sale items (if marked non-returnable)

  • Customized or special-order products

3. Return Process

To initiate a return:

  1. Contact us at support@glaxygamer.com

  2. Provide your Order Number and reason for return

  3. Our team will guide you with return instructions

⚠️ Do not send products back without approval.

4. Refund Policy

Once we receive and inspect your return:

  • Approved refunds will be processed within 5–7 business days

  • Refund will be issued to the original payment method

Partial Refunds (if applicable):

  • Product not in original condition

  • Missing parts or accessories

5. Shipping Costs

  • Customers may need to pay return shipping charges

  • Shipping fees are non-refundable, unless the item was defective or incorrect

6. Exchange Policy

We only replace items if they are:

  • Defective

  • Damaged

  • Incorrect

7. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your payment provider

  • If still not received, contact us

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