Shipping Policy
At GlaxyGamer, we are committed to delivering your gaming accessories and setup essentials quickly, safely, and efficiently across Pakistan. Please read our shipping policy carefully before placing an order.
Order Processing
All orders are processed within 1–2 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.
Once your order has been dispatched, you will receive a confirmation notification with shipment details.
Delivery Time
Estimated delivery times are as follows:
- Major Cities: 2–4 business days
- Other Cities & Towns: 3–7 business days
- Remote Areas: 5–10 business days
Please note that delivery times may vary during public holidays, sales events, or due to unforeseen courier delays.
Shipping Charges
- Standard shipping charges are calculated at checkout.
- Free shipping promotions may be offered on selected products or order values.
- Any applicable shipping fees will be clearly displayed before completing your purchase.
Order Tracking
After your order has been shipped, tracking information may be provided through email, SMS, or WhatsApp (where available). Customers can use the provided tracking details to monitor the delivery status of their orders.
Delivery Attempts
Our courier partners may attempt delivery multiple times. If delivery cannot be completed due to incorrect address information, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information. GlaxyGamer is not responsible for delays or failed deliveries resulting from incorrect or incomplete addresses.
Damaged or Missing Items
If you receive a damaged package or discover missing items, please contact our support team within 48 hours of receiving your order. We may request photos of the package and products to help resolve the issue quickly.
Shipping Restrictions
Currently, GlaxyGamer delivers within Pakistan. Delivery availability may vary for certain remote locations. We reserve the right to decline shipping to areas where courier services are unavailable.
Delays Beyond Our Control
While we strive to deliver all orders on time, delays caused by weather conditions, courier issues, government restrictions, public holidays, or other circumstances beyond our control may occur. In such cases, we appreciate your patience and understanding.
Contact Us
If you have any questions regarding shipping, delivery status, or order assistance, please contact our customer support team through our Contact Us page. We are always happy to help.
Phone: +(92) 310-8394762
Email: contact@glaxygamer.com
Our support team will do its best to respond to all inquiries as quickly as possible and assist you with any concerns related to your order.
Thank you for choosing GlaxyGamer. We look forward to helping you level up your gaming experience.